Roving Receptionist

Job Title

Roving Receptionist

Job Description Summary

Cushman and Wakefield are looking for an individual to join their Front of House team as a casual Roving Receptionist.
As a Front of House team member, you offer warm, personal, interactive, and affirming service to our Occupiers and Guests ensuring effective and memorable experiences.
This would be a mobile role, covering properties across London City. The days and hours would vary but mostly follow from Monday – Friday, 4 hours per day between 11. 30 and 3.30pm with the potential to cover full days if necessary.
It’s a mobile role mostly covering properties located within the City. We would potentially look at 1-2 rovers that can cover lunch routes (Mon-Fri, 4h per day between 11.30am and 3.30pm) and any rovers that can cover full shifts during the day.

Job Description

Core Responsibilities:

• Welcome all Occupiers & Guests and ensure their arrival and departure experience is genuine, friendly and efficient
• Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally
• Deal with any queries from Occupiers/Guests and offer assistance
• Ensure to monitor, action and process any emails on the company email account
• Report any relevant information and issues to both Front of House Co-ordinator and Building Manager on Site, also ensure all Front of House areas are well presented, clean and tidy at all times
• Categorising post/couriers and delivering to Occupiers/Guests where needed
• Ensure all Visitors/Guests are signed in as specified by the Property procedures
• Ensure reception area presence is maintained, and reception desk is covered at all times
• Log any property faults/issues with the Cushman & Wakefield 24/7 Helpdesk, also report them to the Front of House Co-ordinator and Building Manager
• Ensure all assigned tasks/checklists are completed in line with company standards
• Handle any complaints efficiently to ensure prompt resolutions are offered
• Submit timesheets on time to ensure payment is processed accurately

Knowledge & Experience:

• Previous Front of House experience desirable
• Experience of handling challenging situations
• Comfortable in a front facing role
• Excellent attention to detail

This is a brilliant, flexible role to get you started in a front of house, client facing role all while working for an industry leafing company that champions its employees success.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.