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Guest Service Agent
Job Title
Guest Service AgentJob Description Summary
Job Description
Cushman & Wakefield are recruiting a GSA to join a high performing team.
Job Description
As Guest Service Agent, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.
Key Accountabilities
- Meet and greet visitors proactively in a timely manner
- Manage reception services to ensure a positive customer experience
- Announce arrival of guests;
- Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
- Accountable for workplace operations
- Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre, etc. are clean and are being used for the correct purpose
- Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
- Ensure locker and parking data integrity is maintained
- Meeting and event coordination – Work with contractors e.g. security, cleaning and catering to meet event requirements
- Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace
About you:
- Strong reception or hospitality / customer service background
- Professional verbal and written communication skills
- Ability to multi-task
- Able to demonstrate a common sense approach to problem solving
- Minimum completion of Higher School Certificate
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- A Supportive and flexible environment;
- A workplace which promotes diversity and inclusion in everything we do.
Applicants
Send resume to Zachary.Kipps@cushwake.com
At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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Company Updates
Cushman & Wakefield
Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.
Get Ready For A New Experience
Cushman & Wakefield’s dedication to curated resident engagement strategies, communication and responsiveness builds a strong sense of community and positively influences satisfaction and retention at our properties. Browse our featured communities and find the perfect place for you.
Connect With Us
Cushman & Wakefield consistently ranks on NMHC’s Top 50 Managers list with talented teams that operate interactive communities. Whether you’re an investor looking for a residential property management partner, a resident who needs assistance or someone who wants to join our winning team, we can help.