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Compliance & Collections Specialist
JOB DESCRIPTION
1. Provides support to and assists members of the legal, on-site, and compliance team with respect to the handling and management of pending small claims, compliance, and other matters.
2. Accesses statutes and other legal reference sources, conducts document searches and research on pending matters, gathers and reviews facts and evidence, prepares concise and objective recaps relevant to pending matters.
3. Acts as primary contact with clients, outside counsel, team members, and other business contacts.
4. Coordinates the centralized collection efforts for current residents outside of small claims court.
5. Makes outbound calls to a portfolio of clients with outstanding balances and collects payments.
6. Responds promptly to client inquiries according to level of urgency and properly records details of actions taken.
7. May attend small claims cases in court.
8. Prioritizes small claims action based on balance size, local eviction moratoriums, and resident engagement.
9. Works with local counsel and Community Manager on all needed documentation related to small claims court.
10. Verifies accuracy of charges in portfolio accounts, researches inconsistencies, and makes any necessary corrections.
11. Maintains accuracy of resident personal demographic and confidential information, ensures compliance with any/all applicable contract terms, company policies and/or state/federal laws.
12. Reviews and resolves disputes regarding information contained in resident portfolio.
13. Prepares documents, letters, and other communication materials for internal and external distribution; types and spell-checks documents, complies with statutory notice periods and any relevant document retention policies.
14. Tracks the status of portfolio of past due resident accounts and maintains and distributes reports on collection and small claims performance.
15. Works with local counsel, Greystar Receivables, and Community Manager on ensuring all stakeholders are properly updated on resident communication and status.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.