Helping Your Teams Cope With So Many Changes


Helping Your Teams Cope With So Many Changes

Property managers today are “drowning in change” speakers Terri Norvell and Steve Wunch explained this week during a webinar to address evolving workplace and management challenges brought on by Covid-19 and the “new normal.”
When seemingly every day at work a community’s staff is faced with “too much,” employees need to refocus mentally and seek optimism and hope – something they will find to be plentiful if they look in the right places, Norvell says.
“What you don’t want is for ‘too much’ to turn into ‘not enough’ – as in time in the day or resources at your disposal, which can turn into ‘I’m not [good] enough’ in the heads of self-defeating managers,” she says. “People need to realize that those around them do trust them. And, you need to say to yourself, ‘You can come out of this stronger.’ ”
Norvell says if the voice “in your head is not kind, loving and supporting, you don’t want to listen to it. What you want to hear is, ‘You’ve got this!’ ”
Apartment managers often find themselves being a part of the “solutions industry,” Norvell says, so they can tend to focus on what’s wrong, “but we all know there’s more going on in our lives that’s going well. Remember that.”
While in “grief,” Norvell says, consider the Kubler-Ross Grief Cycle, which includes five stages: Denial, Anger, Depression, Bargaining and Acceptance.
Norvell says that everyone goes through them, and when looking back at a grieving situation, each stage can be recognized. She adds a sixth stage: Finding Meaning. “Is there a silver lin……